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Stay Winter Park will not be accepting any short term rentals for the month of April
Stay Winter Park’s first priority is to keep our guests and staff as safe as possible during the COVID-19 outbreak. We understand the concerns with traveling during this time and want to be able to provide the best and most up to date information.
Stay Winter Park will not be accepting new reservations for any of our properties until after May 1. This date may change and we will update when we will be able to accept new reservations.
For our company where it is possible, will have our team members working remotely to be able to assist you. Please reach out to our guest service team at firstname.lastname@example.org or call us at 1-800-228-1025. Our current office hours will be from 9am to 4pm Monday to Friday and we will have our offices closed on Saturday and Sunday.
If you have an upcoming stay with us and have purchased Travel Insurance, if you would like to cancel, we ask that you contact your Travel Insurance company directly so they may provide you details regarding your policy.
If you have booked your stay with an outside booking agent (Air bnb, VRBO, Expedia or Booking.com), we will work with both parties to come to a reasonable resolution. There is no guarantee for a full refund.
Any guests that have booked a reservation directly with Stay Winter Park and have an arrival date between April 1st and May 31st, if you did not purchase travel insurance, we will be offering a full credit to re-book with us within 1 year. Unfortunately we will not be offering refunds.
Any new reservations booked for arrivals of May 1 and forward, will be subject to our new payment and cancellation policies, which our guest service agents will be happy to explain to you at the time of booking.
* Our after hours number is 970-531-2256. As a courtesy to our staff, please use this number outside of our office hours and for emergencies only.
Stay Winter Park knows that this has been very unpredictable and unprecedented situation, we appreciate your patience and understanding.
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