Stay Winter Park’s first priority is to keep our guests and staff as safe as possible during the COVID-19 outbreak. We understand the concerns with traveling during this time and want to be able to provide the best and most up to date information.
The Grand County area is now open for business – please refer to this link for specific information on hours, rules and regulations for the local businesses. **NEW** The towns of Fraser and Winter Park have a mask mandate in place for all public places and businesses.
For our company where it is possible, will have our team members working remotely to be able to assist you. Please reach out to our guest service team at email@example.com or call us at 1-800-228-1025. Our current office hours will be from 8am to 5pm 7 days a week.
Any new reservations between May 26 to October 31st, will be subject to our new payment and cancellation policies, listed here:
One night deposit will be due at the time of booking and your final payment will be due 3 days prior to your arrival date.
Once the final payment has been received it will be non-refundable. If you are unable to come, we will issue a credit of 100% of the funds paid for a reservation in the future for up to 1 year.
New policies regarding upcoming reservations:
* Clubhouse: All clubhouse amenities will be temporarily closed due to social distancing policies and there can be no more than 10 people gathering in one place. These amenities are provided complimentary to you in the cost of the vacation rental and therefore there will no refunds or room rate reduction for their closure.
* Check-in procedures: We are requesting that all guests complete the online registration form 3 days prior to check-in. Once this form has been completed, if you are staying in a rental with keyless entry, we will email you the door code and map.
If your rental requires a physical key for entry, we will email you a map to our offices and the lock box combo to pick up the key and map to your unit.
*Occupancy timelines: We will have a minimum of 24 hours between our rentals so that the rentals will be vacant and our housekeeping staff will remain safe and have time to perform the needed tasks of proper cleaning and disinfecting.
Our after hours number is 970-531-2256. As a courtesy to our staff, please use this number outside of our office hours and for emergencies only.
If you have an upcoming stay with us and have purchased Travel Insurance, if you would like to cancel, we ask that you contact your Travel Insurance company directly so they may provide you details regarding your policy.
If you have booked your stay with an outside booking agent (Air bnb, VRBO, Expedia or Booking.com), we will work with both parties to come to a reasonable resolution. There is no guarantee for a full refund.