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StayWinterPark Policy

Stay Winter Park’s first priority is to keep our guests and staff as safe as possible during the COVID-19 outbreak.  We understand the concerns with traveling during this time and want to be able to provide the best and most up to date information.

The Grand County area is open for business – please refer to this link for specific information on hours, rules, regulations for the local businesses.  This link will also provide information on closures in the national forest areas and all the public places and businesses.

For our company where it is possible, will have our team members working remotely to be able to assist you.  Please reach out to our guest service team at or call us at 1-800-228-1025.  Our current office hours will be from 8am to 5pm 7 days a week.

Any reservations with stay dates between May 1, 2021 to October 31, 2021, will require a 10% deposit due at the time of booking.  The final payment will be due 3 days prior to your arrival date.

Any reservation with stay dates between November 1, 2020 to April 30, 2021, will require a 10% deposit will be due at the time of booking.  The final payment will be due 14 days prior to your arrival date.
All monies, once received are non-refundable. If you are unable to come, we will issue a credit of 100% towards a future stay.  Specific rules regarding your credit will need to be verbally confirmed with someone from our sales team.

More information for our cleaning and safety in our vacation rentals.

New policies regarding upcoming reservations:
ClubhouseAll clubhouse amenities will be subject to each properties rules and regulations.  Please refer to your individual property information.  These amenities are provided complimentary to you in the cost of the vacation rental and therefore there will no refunds or room rate reduction for their closure.
Check-in procedures
We offer contactless check for all guests.  Once the final payment has been processed for your reservation, we will email you an invite to our guest portal.  The portal will provide map to the vacation rental, electronic door codes and wi-fi information.  If your rental requires a physical key for entry,  you will get a map to our offices and the lock box combo to our secure check in box to pick up your key.
*Occupancy timelines: We will have a minimum of 24 hours between our rentals so that the rentals will be vacant and our housekeeping staff will remain safe and have time to perform the needed tasks of proper cleaning and disinfecting.  Currently in accordance with Grand County Policies, there is a limit of no more than 10 people from the same household allowed in rentals.

Our after hours number is 970-531-2256. As a courtesy to our staff, please use this number outside of our office hours and for emergencies only.

If you have an upcoming stay with us and have purchased Travel Insurance, if you would like to cancel, we ask that you contact your Travel Insurance company directly so they may provide you details regarding your policy.

If you have booked your stay with an outside booking agent (Air bnb, VRBO, Expedia, or Winter Park Resort), we will work with both parties to come to a reasonable resolution. There is no guarantee for a full refund.