FAQs

StayWinterPark wants to help make your vacation experience enjoyable and easy!  We have complied a short list of our most frequent questions.

If you are still looking and don't see the answer to your question, drop us a line at info@staywinterpark.com - we're here to help answer all of your questions!


FAQs - Vacation rentals

StayWinterPark requires a 25% non refundable deposit due at the time of booking.  The final payment will be due 14 days prior to your arrival date.

All monies, once received are non-refundable. We do offer travel insurance with Global Generali Travel Insurance and strongly recommend purchasing the insurance to protect your trip.  If you are unable to come and did not purchase travel insurance, you will need to contact us in person so we are able to come to a reasonable resolution for both parties.  There is no guarantee of a refund or credit.

For more detailed information on our policies, please refer to this page

Great question - please refer to our Book Direct benefits page.

A vacation rental experience may be new to you, but worth checking out!  

All of our rental offer a fully equipped kitchens to help with easy meal prep and save you money but not having to eat out while on your vacation trip.  Fireplaces - either gas or wood burning something to enjoy while in the mountains.  Amenities - depending on which rental you choose we offer clubhouse amenities, private hot tubs, garage parking, private deck/balcony or patio, pet friendly rentals.

Our large selection of rentals has something to offer everyone.

The Winter Park and Fraser Valley is at 9,000 feet in elevation and therefore our rentals are not equipped with air conditioning.  Most guests will be comfortable with opening windows to help cool the air.  We also offer fans if you would like - contact our Guest Service Team for fans.

We have 1 vacation rental with air conditioning - use this link to book this rental.

We accept MasterCard, Visa, Discover and AMEX.

Guest can also make online payments with credit cards or E-checks from our Guest Portal.

We will send you a check-in confirmation via email or text 7 days prior to your arrival date with specific vacation rental information.  

The majority of our rentals have electronic door codes which you will be able to access in the Guest Portal.  

For any rentals that still require a physical key for entry, this will be stated on the vacation rental and guests will need to come to our local office for key pick up.

StayWinterPark is a locally owned and operated vacation rental company - we're here and not in a remote location so our response time is quicker. We also accept same day bookings an advantage over VRBO and Airbnb.

VRBO and Airbnb are listing sites and we do advertise our rentals here for additional booking exposure. 

FAQs Check-in/Check-out

Our standard check-in time is at 4:00 pm and check-out time is at 10:00 am.

If you would like to request an early check-in or late check-out, depending on the availability of the vacation rental we may be able to accommodate this request and there may be an additional charge for this.

Contact our Guest Service Team at 970-726-6200.

Please refer to the check-out procedures within our Guest Portal.

FAQs - Pets

We offer several pet friendly rentals so you can enjoy your getaway with your furry friends.  All pet fees are included in the overall rental price.

Check out our Pet Friendly rentals.

FAQs - Cleaning and safety

We do not offer daily housekeeping services.  All of our vacation rentals are cleaned, inspected and set up for your arrival with all linens, towels, paper products, bathroom amenities and starter coffee/tea packets.

If during your stay you do need additional items to make your stay more comfortable, we have a local office at 50 Village Drive were you can pick up additional items, exchange your linens and towels.

StayWinterPark does have a number of cleaning procedures and guidelines for all of our rentals - you can learn more by reviewing this page on our website:  Cleaning and safety in your vacation rental.

Yes all rentals are required to have smoke detectors and CO2 detectors - depending on the size of rental will determine the number of these devices as well.

Our housekeeping inspection team will also check these devices after each guest's departure.

FAQs - Travel Insurance

Yes.  StayWinterPark has partnered with Generali Global Assistance for guests wanting to purchase travel insurance.

Please refer to this PDF for more specifics.

FAQs - Area information

There are several dining options in the Winter Park and Fraser areas.  You can refer to our dining page on the website, Restaurants in our Guest Portal or the restaurant page on the Winter Park Chamber of Commerce website.

Plenty of great activities in the area - check our Summer Time Adventures page for more information.

There are a number of activities to enjoy in the winter - not just skiing and snowboarding!  Check out our Winter Weather Favorites

Indoor and outdoor activities are plentiful in the area - art galleries, bowling, museums, shopping and hot springs!  Check our Other Activities page for options.

We are located approximately 40 minutes to the western entrance of Rocky Mountain National Park.  

You can make a day trip to enjoy the park and check out the town of Grand Lake which offers plenty of restaurants, shops, hiking, boating, fishing and local events.

We have provided a number of local resources and information that you can refer to help make your stay comfortable and memorable.

There is a free town shuttle that provides transportation in the Winter Park and Fraser areas.  

Check their website and you can download their app.

FAQs - About Us

StayWinterPark has a local office at 50 Village Drive, Winter Park CO 80482.

Google Maps

Our office hours do vary throughout the year, but we do have our Guest Service Team on site to help with any questions or needs of our guests and owners.

StayWinterPark offers many services for owners that would like to have their unit on a short term rental program.  

Get more details and contact us if you would like an evaluation of your property and information to join our program.

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